Frequently Asked Questions
How do I activate the welcome offer for new players?
To activate the welcome bonus, you must go to the "Available Bonuses" section of your account. After choosing the offer and making a deposit, you will be able to meet the wagering requirement to start earning your welcome bonus. Any bet placed before this step will not be taken into account towards the bonus requirement. Remember that by activating a welcome bonus you accept the terms and conditions which includes complying with the rollover before being able to request a withdrawal. For more information about the Casino bonus click here, and for the Sports Betting bonus click here.
How do I claim a bonus?
In order to claim a bonus, you need to follow the following simple steps:
If the desired bonus does not appear in the "Available bonuses" menu, it may be that your account does not meet its conditions. You can visit the "Promotions" section and review the Terms and conditions of that promotion, as well as contact our Customer Service where you can receive further assistance.
If this is an individual offer, check your personal messages by clicking on the "Notifications" icon visible in the upper right corner of the page next to where your name is displayed.
- Log in to your game account.
- Click in the upper right corner on your name, from there a drop-down menu will appear where you can see the "Bonuses" option.
- Click on the "Bonuses" option.
- In the Bonuses menu, you can see what you have available for your game account. Please note that some bonuses are subject to a deposit amount or are available with a code.
- Click on the "Activate bonus" or "Deposit and activate" button to start using it.
If the desired bonus does not appear in the "Available bonuses" menu, it may be that your account does not meet its conditions. You can visit the "Promotions" section and review the Terms and conditions of that promotion, as well as contact our Customer Service where you can receive further assistance.
If this is an individual offer, check your personal messages by clicking on the "Notifications" icon visible in the upper right corner of the page next to where your name is displayed.
What does cashout mean?
The Cashout feature is an option that allows you to close your bet before an event ends. For example, if you placed your bet on team A, but then think you might lose that bet, then this feature allows you to end the bet, recovering a portion of the staked amount. For more information you can review our Game Rules.
What deposit methods may I use?
We support the following payment methods for depositing:
- Visa
- Mastercard
- BCP
- Interbank
- BBVA
- Scotiabank
- Yape
- Plin
- PagoDirecto
- PageEfectivo
- Neteller
- Skrill
- Paysafecard
How do I verify my account?
Betsafe may request verification of your gaming account to ensure your security and to comply with to anti-money laundering regulations.
As soon as you receive a notification in your gaming account to enter the verification process, you need to upload your documentation within the account for greater security.
To guarantee your data protection, we do not accept documentation received by email.
You can check how to upload documents by clicking on this Frequently Asked Question: "How do I send the documentation to Verify Account?"
As soon as you receive a notification in your gaming account to enter the verification process, you need to upload your documentation within the account for greater security.
To guarantee your data protection, we do not accept documentation received by email.
You can check how to upload documents by clicking on this Frequently Asked Question: "How do I send the documentation to Verify Account?"
What does wagering requirement in the bonus offer mean?
A bonus 'wagering requirement' means that you must convert the bonus money or the equivalent amount of real money to clear the bonus. For example, a $1 play on the slot machine is a $1 bet. The 10x wagering requirement requires you to place 10 times $1 in order to wager the bonus. When the wagering requirement is met, you can transfer money to other products or withdraw it.